Ordering & Product Information
Q1: What types of rugs does RnC offer for international customers?
We offer a diverse range of rugs including 100% pure natural wool rugs, eco-friendly jute rugs, hemp rugs, cotton rugs as well as kids’ designs, all crafted with high-quality natural fibers and artisanal craftsmanship.
Q2: Can I customize my rug order?
Yes, we specialise in custom orders and provide customisation options for size, color, pattern, and design to suit your preferences. If you have seen a rug on the internet and want to create it for your space, we can do it for you. Please contact us with your requirements for a bespoke quote.
Shipping & Delivery
Q3: Do you ship internationally?
Yes, we ship worldwide to retail customers with reliable, tracked delivery services ensuring your rugs arrive safely. If your country is not allowed in the checkout process, please reach out to us via the contact form.
Q4: How long does international shipping take?
Typical delivery ranges from 7 to 20 business days, depending on your location. You will receive a tracking number after dispatch.
Q5: Are there shipping charges for export orders?
Shipping fees vary by destination, size, and weight of the order. Exact costs are displayed at checkout. If your country is not listed in the checkout process, please reach out to us via the contact form
Payment & Returns
Q6: What payment methods do you accept?
We accept all major credit cards, PayPal, and international bank transfers for secure transactions.
Q7: What is your return policy for international orders?
Returns are accepted only for manufacturing defects within 7 days of delivery. We work very closely with our customers and provide stage wie updates as your rug is being manufactured. This ensures you know exactly what to expect when your rug arrives.
Rug Care & Maintenance
Q8: How do I clean and maintain my rug?
Woollen Rug Cleaning Instructions
- Regular Maintenance: Vacuum your wool rug weekly using a vacuum with a brushless suction head to avoid fiber damage. Avoid beater bars as they may pull the wool fibers.
- Spot Cleaning: Blot spills immediately with a clean, dry cloth. Avoid rubbing as it can push the stain deeper. Use a mild detergent mixed with water for spot cleaning. Test detergent on a small inconspicuous area first.
- Deep Cleaning: Professional cleaning is recommended every 12–18 months. Avoid excessive water as wool absorbs moisture and takes time to dry, which can cause mildew.
- Avoid Sunlight: Prolonged direct sunlight can fade wool colors, so place rugs away from direct sun exposure or use window treatments.
Jute Rugs Cleaning Instructions
- Regular Maintenance: Vacuum regularly with a suction-only vacuum to remove dust and dirt. Avoid brushing or beating as jute fibers are brittle and may loosen.
- Spot Cleaning: Blot moisture or spills immediately using an absorbent cloth. Do not rub. Use a dry cleaning solvent or mild detergent solution lightly applied with a cloth for stains.
- Avoid Moisture: Jute is highly absorbent and prone to mold or mildew if wet. Keep away from humid areas and avoid steam cleaning or soaking.
- Sun Exposure: Limit prolonged exposure to direct sunlight to prevent discoloration and brittleness.
Cotton Rugs Cleaning Instructions
- Regular Maintenance: Vacuum regularly to remove loose dirt and dust. Cotton fibers are softer, so use a gentle vacuum setting.
- Spot Cleaning: Blot spills with a clean towel. Use mild soap and water for stains, rinsing gently. Avoid harsh chemicals.
- Washing: Many cotton rugs can be machine washed or hand washed, but check manufacturer guidelines. Use cool water and mild detergent, and air dry flat to maintain shape.
- Drying: Avoid direct heat or prolonged sun exposure which may shrink or fade the fibers.
Following these care tips ensures your woollen, jute, and cotton rugs stay clean, vibrant, and durable for years to come. For stubborn stains or heavy soiling, professional rug cleaning services specializing in natural fiber rugs are recommended.
Customer Support
Q9: How can I get assistance with my order?
You can reach our customer support team via our Contact page.